Frequently Asked Questions

Frequently Asked Questions

Yes! Our entire facility is gluten free and vegan. We only use 100% botanically derived ingredients.
Many of our herbs are certified Earth kosher. Please keep in mind, though, that a lot of our herbs are very rare and wildcrafted in the rainforest, and certifications don’t really apply in these cases. Do know that we follow strict guidelines on sustainability and sourcing, ensuring our products are purely botanical with no added fillers of any kind.
No! The vegetable glycerin within our elixirs and tonics is naturally very sweet, which explains the sweetness you might be tasting. The only “sweetener” that we use is actual Stevia leaf, which can be found in our Dream Tea.
​​We use kosher and organic food grade vegetable glycerin made from sunflower, flax and coconut oil. We never use the biodiesel bi-product (which most companies use because it’s unfortunately the cheapest).
We use GMO-free, organic and biodynamically farmed cane spirits distilled in Oregon. We love cane as it’s gluten free and a lot more sustainable to farm than the other sources for classic spirits.
We always recommend consulting with your healthcare practitioner about the use of herbs during pregnancy and breastfeeding. Some products that can be great allies during this time are: Reishi, our Adaptogenic Immortality powder, Moringa, and Turmeric. If you have questions regarding specific products you are interested in, please feel free to email us!
We always recommend consulting with your healthcare practitioner about the use of herbal medicine while on prescription medication for serious conditions. While some herbal medicine is deemed safe, some can cause contraindications.
The general rule of thumb is 2 weeks of consistent use at the recommended dosage, but this depends on many factors: your body’s history, diet, mindset, the actual plant(s) you’re taking, and beyond. Know that although you might “not feel anything” right away, your body is generating an adaptation and response to it. Give it time, sometimes effects might take longer to perceive, while others might come instantaneously.
Yes! We have a growing roster of trusted Herbalists available for one-on-one consultations. Please visit our Herbalists page for more information.

We also have an Herbalist Hotline where we offer 15 minute virtual mini-sessions via text! This is a great option if you are seeking more guidance on which products to use.
At this time Adriana is not taking on any new clients as a means of focusing on Anima Mundi and her family. However, we do have herbalists available for one-on-one consultations. Please visit our Herbalists page for more information.
Yes! We host several monthly events and workshops at our Brooklyn and L.A. store locations.
Yes! You can write your gift note in the Special Notes section of your Cart.
Yes, orders may be cancelled prior to shipment. Once an order has been fulfilled, it cannot be cancelled. All order cancellations incur a 10% restocking fee.
Email us at contact@pachamamaherbal.com with your issue and photo evidence if applicable. Any order issues must be reported to us within 30 days of delivery.

Discount Codes

Discount codes are applied at checkout inside the box labeled ‘Gift card or Discount Code.’
Please check your spam folder, as it may have ended up in there. It also can take a couple of days for the email to get to you.
Discount codes are limited to one per order and can only be applied to one-time purchase items, not subscriptions. Additionally, some other exclusions may apply.

Subscriptions

Use this text to answer questions in as much detail as possible for your customers.
In order to make changes to your subscription, you need an Anima Mundi account associated with the same email address as your subscription. You can create one here. Once you have created your account, this will enable you to access your subscriptions to make any adjustments.

You may cancel your subscription at any time by logging into your account and adjusting your preferences from there. If you cannot log in, please reset your login here.

Shipping

We offer free shipping for US domestic orders over $75.*
During promotions, free shipping is not included unless advertised as such.

*Order subtotal must be above $75 after any discount codes are applied.
Our team fulfills orders as quickly as possible, in the order in which they are received. Typically, fulfillment time takes 1-3 business days (M-F) from when the order is placed, depending on order volume and product availability. During peak holiday season, you can expect this to be more like 5-7 business days.
In most cases, you should be able to reschedule a delivery on the courier’s website; or, they might be holding the package for you at a pickup location or post office. If a package is not delivered or picked up within a certain time frame, it will be shipped back to us eventually. At that point, we can either re-ship it to you at an additional shipping cost, or we can refund the products (shipping is not refundable).
Once a shipment has left our facility we do not have control over its whereabouts or delivery since it is in the hands of the courier. Please keep in mind that orders typically ship out 1-3 business days after the order has been placed, and shipping time is calculated after fulfillment time.

Additionally, for most shipping methods, shipping times are not a guaranteed service and unforeseen delays can happen. We cannot offer refunds on shipping costs for delayed shipments. If you have any questions regarding your shipping method, please visit the courier’s website.
For all orders over $350, a signature confirmation is required for delivery. If you would like to waive the signature requirement from your order, you will need to sign a waiver accepting full responsibility of the package in the event that it is lost or stolen. You can request the waiver in the Notes section of your Shopping Cart or by emailing us at contact@pachamamaherbal.com
If your order is returned to us for any reason, we can either re-ship it for an additional re-shipping cost, or we can refund the cost of the products purchased. Shipping is non-refundable.

International Shipping

Yes, we ship to many countries worldwide! We offer USPS Priority International, DHL, UPS or FedEx. We recommend UPS or FedEx as they tend to be the fastest and safest options worldwide.
We don’t, unfortunately. We do like to encourage checking with our stockists as a way to potentially help keep shipping costs and customs fees to a minimum.
Most of the time they are, and it varies depending on the country. We do not assume these taxes, and they have to be accounted for by the receiver. Samples and gifts do not get taxed, but regular purchases are taxed. We do our best to accommodate the description to facilitate lower taxation, but each country varies.

Additionally, it is the customer’s responsibility to track their package and communicate directly with the shipping carrier about paying duties.
Unfortunately, we cannot foresee any issues that might arise with customs while shipping abroad. Most likely your package will be held by customs until it has gone through inspection. Please allow for extra shipping time (1-2 weeks) due to this reason.

The time spent in customs is not included in the shipping time frame offered by your chosen shipping method.
If you would like to return any new and unused product for a refund, the product must be returned at your expense; the original and return shipping charges will not be refunded. For all returns to be processed, we must be notified within 15 days of receipt; if it’s past the 15th day we will charge a restocking fee of 15% from the total order.
For international orders that are returned to us, we will be happy to issue a refund on the products that were purchased. Shipping is non-refundable.
Here is a list of all the countries we ship to worldwide:

Aruba, Australia (non-herbal products only), Bahamas, Bosnia & Herzegovina, British Indian Ocean Territory, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Cook Islands, Croatia, Curacao, Cyprus, Denmark, Estonia, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Israel, Italy, Japan, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Maldives, Martinique, Monaco, Montenegro, Netherlands, New Zealand, North Macedonia, Norway, Panama, Poland, Qatar, Romania, Serbia, Singapore, Sint Maarten, Slovakia, Slovenia, South Africa, South Korea, St. Barthelemy, St. Lucia, St. Martin, St. Pierre & Miquelon, St. Vincent & Grenadines, Sweden, Switzerland, Taiwan, Thailand, Turks & Caicos Islands, Ukraine, UK, USA, US Outlying Islands, Vatican City
Due to varying customs regulations and other factors, we are not able to ship to some countries. However, something you can do is try reaching out to one of our stockists on our Store Locator that might be able to ship to your location, or reach out to one of our distributors Raw Living, Unlimited Health, or Superfoods-And-More Wholesale.
We sadly cannot ship our Smoke Blends or Pre-rolls internationally.
Additionally, we cannot ship our Dream Elixir or Dream Tea to the E.U.

Returns

If you would like to return any new and unused product for a refund, the product must be returned at your expense; the original and return shipping charges will not be refunded. All returns of opened products are subject to a 15% restocking fee. Product must be returned to us within 30 days of receipt to qualify for a refund.
How soon will I get a refund?
If you have Route Package Protection on your order, please file a claim for the missing package on Route’s website.

If you do not have Route, please email us at info@animamundiherbals.com. Depending on the circumstance of the missing or stolen package, we can provide a full or partial refund.
Your satisfaction is our priority. If you’re not satisfied with a product, simply return it to us for a partial refund. All returns of opened products are subject to a 15% restocking fee, and customers are responsible for return shipping. Start by submitting a claim to contact@pachamamaherbal.com. Then ship to our facility at 31 Noble St. Brooklyn NY 11222 with your name, order number, and reason for return. Product must be returned to us within 30 days of receipt to qualify for a refund.
If you have Route Package Protection on your order, please submit a claim to Route for either a replacement or refund. You can go to Route’s website (Resolve Center (route.com) to begin the resolution process.

If you do not have Route Package Protection, please email us at contact@pachamamaherbal.com to file a claim for the damaged item. For full acceptance of a damaged goods claim, we need photo evidence and adequate proof of damage provided by the customer. This allows us to submit the claim to the courier. Please include photos of: all sides of the box the package was shipped in, the inner packaging, as well as the damaged item itself. We must be notified within 30 days of delivery to issue a refund or replacement.
If you receive damaged products, we will gladly grant a refund or credit, with the exception of shipping fees. For full acceptance of a damaged goods claim, we need photo evidence and adequate proof of damage provided by the customer. This allows us to submit the claim to the courier. Please include photos of all sides of the box the package was shipped in, the inner packaging, as well as the damaged item itself. All claims need to be made within 15 days of receipt in order to receive a full refund.

If you’re not satisfied with a product, simply return it to us for a partial refund. All returns of opened products are subject to a 15% restocking fee, and customers are responsible for return shipping. Start by submitting a claim to contact@pachamamaherbal.com. Then ship to our facility at 31 Noble St. Brooklyn NY 11222 with your name, order number, and reason for return.

Holiday Shipping & Returns

Orders can be cancelled prior to shipment. Once an order has been fulfilled, it cannot be cancelled. Order cancellations are subject to a 10% fee.
We cannot make any adjustments to orders after they have been confirmed, so please double check your order to make sure that all items, discount codes, billing, and shipping information are correct prior to checkout.
Yes, you can! We offer pickup at our Brooklyn and Venice locations, which you can select at checkout.*

*Be sure to remove Route Package Protection for this option to appear at checkout!
During peak Holiday Season, our team works overtime to ensure that packages are shipped as quickly as possible, and we appreciate your patience and consideration!

Orders are fulfilled in the order in which they are received and according to product availability. Typically fulfillment time takes 1-3 business days (M-F), but due to the high volume of orders being processed, fulfillment time may be closer to 3-5 business days.

Once an order is shipped, there can be delays with the couriers themselves due to the overabundance of packages in transit. As such, we’re not able to guarantee when an order will arrive at its destination, nor are we able to offer any refunds on shipping.

Please expect delays in both fulfillment and shipping times!
Yes! You can leave a gift note in the Special Notes section of your Cart.
If you received an Anima Mundi gift that you would like to return, please email us with the order number or receipt from whoever purchased the gift. We can offer you a credit for the gift price.

In order to accept the return, we must be notified within 15 days from the time the package was delivered to its shipping address.

Wholesale

Yes! If you’re interested in opening a wholesale account with us, you can fill out a request form here.
For any concerns related to your wholesale account, please contact contact@pachamamaherbal.com and our team will be happy to assist you.

Affiliates & Partnerships

Great! You can find more information about our Affiliate Program here.
If you are interested in collaborating with us on a project or event, please email contact@pachamamaherbal.com.