Returns and Refunds Policy

At Pachamama Herbal, customer satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, we are here to help. Please review our returns and refunds policy below.

1. Returns

You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be:
  • Unopened, unused, and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the original receipt or proof of purchase.

2. Non-Returnable Items

Unfortunately, the following items cannot be returned:
  • Opened or used health supplements, vitamins, or herbal products.
  • Products purchased on sale or with a promotional discount.
  • Gift cards.

3. How to Return an Item

To initiate a return, please follow these steps:
  1. Contact us at contact@pachamamaherbal.com with your order number and reason for return.
  2. We will provide you with a return address and any necessary instructions.
  3. Once your return is approved, send the item back to us using a trackable shipping method. You are responsible for the shipping costs unless the product is faulty or damaged.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. The refund may take 5-10 business days to appear in your account, depending on your payment provider’s processing times.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, contact us at contact@pachamamaherbal.com.

6. Late or Missing Refunds

If you haven’t received your refund within 10 business days, please:
  • Check your bank account again.
  • Contact your credit card company or bank, as it may take some time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, contact us at contact@pachamamaherbal.com.

7. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the product is faulty or damaged.